Shipping policy

Service Delivery Policy
General Information
At VERTEX GLOBAL TRADE SL, we are committed to providing exceptional and timely delivery of our services. Since our services do not involve physical shipments, delivery times refer to the execution and completion of the contracted services.

Delivery Process
All orders for services are processed the same day they are registered on our website, unless the order is placed on a holiday or over the weekend, in which case it will be processed the next business day.

Our services are executed and delivered digitally or via online consultations, according to the terms agreed at the time of contracting.

Delivery Times
Standard Services: Delivery times vary depending on the specific service contracted, but typically range from 1 to 6 business days to complete, depending on the complexity and availability of the client.
Express Services: We offer expedited delivery options for services requiring immediate attention. These may be subject to additional fees.
Exceptions
Delays: While we strive to meet all estimated delivery times, occasionally delays may occur due to external factors beyond our control, such as software outages, technical problems, or customer availability.

High Demand: During periods of high demand, such as special promotions or certain times of the year (Black Friday, holiday periods), delivery times may be extended due to customer volume.
Customer Responsibilities
It is the customer's responsibility to provide all necessary information and access to resources (such as software accounts or online tools) required for service delivery at the time of contracting. Failure to provide these requirements may result in delays.

Changes and Cancellations
Changes: If you need to modify any details of your contracted service, please contact us within 12 hours of placing your order. After this period, changes may not be possible or may incur additional costs.
Cancellations: Cancellations are possible within the first 24 hours at no cost. After this period, charges may apply depending on the degree of progress of the service.
Contact
For any questions or concerns about service delivery, please contact us at info@vertexglobaltrade.com.